Self Care app is a mobile application that enables MTN customers to perform high-value transactions, from simple account updates to paying bills, viewing and managing customer data and services, managing support tickets, and more.
Research, User Testing, Prototyping & Product Designer
8 months
2024
MTN planned to launch a 24/7 internet-based Self Care app for all subscribers (prepaid and postpaid).
MTN users will be able to: Manage accounts, view billing, and request service changes instantly, Track real-time usage for voice, data, and SMS, Access and subscribe to MTN-CI products and services, Change tariff plans and add value-added services anytime & Top up or recharge accounts online with ease
Self Care app is a mobile application that enables MTN customers to perform high-value transactions, from simple account updates to paying bills, viewing and managing customer data and services, managing support tickets, and more.